Careers

Specializing in providing software, support and services to thousands of healthcare providers for over 3 decades, we didn't become a market leader overnight. We cultivated an experienced, motivated and loyal team of people who work together to serve our customers.

Working for a progressive technology company like ours is the place to be to hone your skills, gain valuable experience and grow right along with us. If you are pursuing a career in the sales, training information technology or software sector, we invite you to review the positions posted on this page.

Software Support Analyst

One-year Contract, with possibility of renewal

Location: Burlington, Ontario

ABELSoft Inc. is a dynamic and growth-oriented developer and marketer of medical and dental clinical & practice management software.

The ABELDent Software Support Analyst plays a critical and integral role in driving customer happiness and delivering on our promise of industry-leading products and service. With exceptional listening skills, solid technical and product awareness and the ability to interact with customers with confidence and empathy, the Analyst manages, tracks and successfully resolves incoming queries. Using the telephone, email and remote connection to customer systems, a Support Analyst independently detects, investigates and troubleshoots software and technical support issues to each customer’s complete satisfaction making the customer experience pleasant and effortless. An Analyst can specialize in ABEL’s medical products, dental products, or both.

What does it take to join our team?

  • Effective listening, probing and data-distillation skills to capture customer needs and requirements and accurately relay information
  • A caring, empathetic ear and well developed probing and analytical problem-solving capabilities
  • Advanced software, hardware, and computer system concepts knowledge along with troubleshooting skills usually developed through 2 years’ experience in a help-desk environment
  • Proficiency with Microsoft Windows Operating systems, Microsoft Office Applications and the ability to quickly become familiar and competent with ABELSoft proprietary software
  • Clear and effective English verbal and written communication skills
  • Great organization and administration skills to prioritize and accurately record all customer-related activities in a CRM
  • Regular attendance and punctuality; flexibility and availability to work extended hours as required
  • Good interpersonal communication working as part of a team, completing varied work assignments and assisting others in their work as required
  • Familiarity with general business and financial principles; degree or diploma in a technology field; experience working in a dental office would be an asset!

With these skills and qualities, you’ll be well on your way to meeting our goal of handling customer software/technical support calls with a first-contact resolution goal of 80%. You will also:

  • Quote for and bill support services as applicable consistently and accurately
  • Track the progress of your customer cases within the organization
  • Use your software quality assurance and documentation skills to identify common support issues and trends and be part of the solution

Do you thrive on challenge and enjoy a dynamic team-based contact centre environment? Are you a self-motivated achiever who can produce consistent and reliable results in a fast paced environment? If so, and you meet the stated qualifications, please send your confidential resume, indicating your compensation requirements, to:

Anthony Horvath
ABELSoft Inc.
3310 South Service Road
Burlington, ON L7N 3M6
Fax: (905) 333-3426
Email: AnthonyH@ABELSoft.com

Diversity and equality are the foundation of all of our employment practices.

We thank all applicants, however, only those under consideration will be contacted. No phone inquiries please. All applications will be held in confidence.

Contract Training/Implementation Specialist

One-year Contract, with possibility of renewal

Location: Vancouver-area, BC

ABELDent Inc. is a dynamic and growth-oriented developer of dental clinical & practice management software. Our team of Training/Implementation Specialists provides the highest quality of professional onsite and online training services to our valued customers. We are known for our dedication to customer happiness.

What does it take to join our team?

  • Access to a vehicle and a valid driver’s license.
  • A home office within (or very close to) the Toronto or Calgary or Vancouver city limits with internet access.
  • Clear and effective English communication skills.
  • Familiarity with general business and financial principles. Previous or current experience in a dental office would be preferred.
  • The ability to listen and understand customer needs and requirements
  • The ability to explain technical material to less technically proficient users.
  • A caring, empathetic ear and well developed probing and problem-solving techniques.
  • Proficiency with Windows Operating systems and Microsoft Office Applications and the ability to quickly become familiar and competent with ABELSoft proprietary software.
  • Great organization and administration skills.

With these skills and qualities, you will take responsibility for the training needs of ABELDent customers, in their office and over the internet. You will assist the user through the implementation of a clinical information system, maximizing customer satisfaction. Using our proprietary Practice Management By Objectives methodology, you will guide the practice owner to improve the productivity and efficiency of the practice.

Does this sound like your kind of challenging and dynamic environment? Are you a self-motivated achiever who can produce consistent and reliable results? If so, and you meet the stated qualifications, please send your confidential resume to:

Kel McKay
ABELSoft Inc.
3310 South Service Road
Burlington, ON L7N 3M6
Fax: (905) 333-3426
Email: kelm@abelhealthgroup.com

Diversity and equality are the foundation of all of our employment practices.

We thank all applicants, however, only those under consideration will be contacted. No phone inquiries please. All applications will be held in confidence.

Inside Sales

Full-time Position – Location: Burlington, Ontario

ABELSoft Inc. a dynamic and growth-oriented developer and marketer of medical and dental software have an immediate requirement for an Inside Sales Associate in our Burlington office. The successful candidate will be involved in a variety of areas including:

Qualifications and Experience

  • Strong telephone skills with an ability to sell software and associated services by phone is a must
  • Dental / medical office software sales experience will be a strong asset
  • Excellent verbal and written communication skills in English are required
  • Self-motivated and a quick learner, with a keen eye for details
  • Working knowledge and experience using the most current Microsoft Office applications, including Word, Excel and contact management software
  • Able to work well in a team environment
  • Able to work independently with minimal supervision
  • Good typing skills will be an asset

Duties and Responsibilities:

  • Closing new sales and upgrading existing customers
  • Speaking with prospects (dental and medical offices)
  • Generate proposals and follow through to close
  • Closing sales to new and existing customers including financial arrangements
  • Scheduling of installation and training for new and existing customers
  • Sale of training hours, software licenses and other services to existing customers
  • Maintain accurate records with regard to contracts and agreements in customer and sales databases

Salary

Based upon the qualifications and experience of the candidate.

Benefits

Upon qualification, dental, extended medical, disability and life insurance plans are available.

If you thrive on challenge, enjoy a dynamic team-based environment, are a self-motivated achiever who can produce consistent and reliable results on demanding schedules and you meet the qualifications below, please forward or fax your resume, indicating your compensation requirements, in confidence to:

Bina Rele, VP Sales
ABELSoft Inc.
3310 South Service Road
Burlington, ON L7N 3M6
Fax: (905) 333-3426
Email: binar@abelhealthgroup.com

Diversity and equality are the foundation of all of our employment practices.

We thank all applicants, however, only those under consideration will be contacted. No phone inquiries please. All applications will be held in confidence.

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