Testimonials
What our clients are saying about ABELDent and our Customer Support...
"November 2011, we called ABEL in regards to our licensing and spoke with Scott Grandfield, I just wanted to mention what a great help Scott was in helping us…he truly went above and beyond. It was a stressful situation and Scott was very patient and explained everything he was doing. We just want to say how grateful we are for his assistance and highly recommend him!
Dr. R. Morin, St. Thomas, Ontario
"In April 2011, I transferred my practice over to a colleague. I was very pleased with how ABEL helped with the transition. I have also been very pleased with the service I have received (since 1994) and with the excellent product that ABEL provides. Over the years, I have confidently recommended ABEL to many colleagues who were looking for clinical/practice management software. Thank you ABEL."
Dr. Anne Crowley, Pemberton, British Columbia
"Last week I had a troublesome upgrade from ABELDent 6.00B06 to DCG 7 P05, the first step in bringing our environment up to date. This upgrade ran into a problem early on, and what I expected to be an hours work turned into most of a day, with multiple calls to your support staff. I spoke to Steve, Lori, and Rosemary at various times through the day.
It has been several years since I had to deal with the ABELDent support team, and I was not looking forward to it. In my early years here I had some rather poor experiences. I am very pleased to tell you that the quality of the service you provide has improved dramatically over the years. Each of the three individuals I dealt with was head and shoulders above what I had come to expect. Each of them had both excellent technical knowledge, and the ‘Soft’ skills that are so vital to quality customer service. That’s particularly comforting to me, since I’ve got at least two more upgrades to go in the coming weeks.
I wanted to take the opportunity to thank you and your team for a job well done, and congratulate you on the improvements you’ve made."
Tony Heayn, Senior Network Administrator, Team Lead, e-Health, Baycrest, Toronto, Ontario
"To our technology partners at ABEL,
Dr. Toh and I and our staff thank you for the excellent help in fixing the puzzling problem we had with EDI submissions to PBC. On September 16th, after you had elevated our call for help, Rosemary from Support was assigned to this matter. She cleverly called ABEL's trainer in BC, prior to calling me, in order to learn more about the problem. Although that did not give her a conclusive solution, she patiently worked with me to diagnose the problem. With her patience and attention, Rosemary finally provided the fix we needed!
Thank you Rosemary and thank you all for helping to make us happy ABELDent users."
Felix Yong and Dr. Sherry Toh, Alpine Dental Centre, Chilliwack, British Columbia
"I had to call for assistance after I installed the ABELDent software as I could not print out the accounts receivable. The support from ABEL staff was fast and very satisfying. Thank you."
Angie Wright, Napean, Ontario
"I was first introduced to the ABELDent program 3 years ago. Not knowing anything about it, I found ABELDent very easy to learn and the features fullfill our needs."
Kelly Dewer, South Porcupine, Ontario
“Some days we need support right away. It is nice to know help is just a phone call away. Keep up the good work ABEL.”
Dennis Toth, IT Manager, Lethbridge, Alberta
“We started using ABELDent in June 2008 and I would like to say that the latest update contains some great new features that we use every day. We really like the hygiene billing feature - it saves our hygienists time and improves their accuracy. This is a very nice addition to the program.”
Dr. V. Shukla, Mississauga, Ontario
"Love the support staff! They are very knowledgeable and honest, a great help and always pleasant."
Heather from Atlantic Dental in Halifax, Nova Scotia
"Service is amazing, employees are patient and dedicated; they never fail to call back!"
Marieve Chabot from Dr. Eileen Margossian's office in Montreal, QC
"I have just started using this software in the last 6 months. I have found it very user friendly and the service, when I called, was excellent!"
Tracy Ivan from the office of Dr. Gregory Hutton, Sault Ste Marie, Ontario
"Just wanted to let you know I just got off the phone with Rosemary in Dental Software support and she very quickly solved a problem that we have been dealing with for some time. Just speaking with her you could sense her competence and knowledge. Thanks Rosemary."
Stacey Walsh, Walsh Dentistry in Windsor, Nova Scotia
"I've just started using ABEL since Oct '05 and I find it very user friendly. I am currently waiting for the new version so I can use some of the new features."
Janet Molson from the office of Dr. Christopher & Dr. Que Linh Banh in West Hill, Ontario
"We have been using the ABELDent computer program since June 6/05. We have been very pleased with all aspects of the transition from our old program to this one. The conversion staff went over in detail the information that we needed to have brought over from our old program.
I was also very pleased with the training our staff received. ABELDent was very willing to work with us to find the best option for training for us. All of our training was done online. We had several computers signed in to the training session as staff members watched and listened to the trainer and asked questions.
Going live was a scary thought, but everything went very smoothly. The data on the ABELDent program was converted and correct. Fielding questions for us during that first week was done in an efficient and timely manner by the support staff.
Due to time changes, our office is open different hours than the ABELDent office, but with the 24 hour support service offered by ABELDent we are still able to have support during these times.
The program itself contains all the features and functions that we will ever need. I highly recommend this program and company to any dental office searching for a new Dental program."
Elaine Riekman, Business Manager for Dr. Glenn Riekman in Rosetown, Saskatchewan
"I would like ABEL to know what great support these three support staff are. Not only are they great support staff but when the problem seems never ending, they do not give up on the problem. They never get frustrated with my lack of computer knowledge and always make me feel that there is no problem that can’t be solved. SUPPORT, SUPPORT, SUPPORT! When these ladies answer the support line, I know whatever problem I have will be handled professionally and quickly. The server computer for the office had hard drive problems, so when I installed the latest update, we encountered a few difficulties. I might add that the updates always go in smoothly and quickly, so this came as a surprise with the problems that I encountered. It has been approximately one and a half weeks that these ladies worked with me and the problems and they have now been solved. I had to write this letter to let you know what a great job they did and they are always positive and reassuring. As an Office Manager, I realize how hard it is to find good dedicated staff like these ladies are, and I wanted the management to be aware to the great staff they have."
Debbie Jackson, Office Manager for Dr. Gordon D. Huff Professional Corporation
"I have worked in the dental field for 20 years and ABELDent is by far the best dental package out there. I promote it to everyone I can."
Valerie from Scotia Dental Associates in Halifax, Nova Scotia
"Dear Mr. Coward,
Thank you for providing ABELDent software and assistance free of charge to help Saskatchewan Blue Cross with our recent CDAnet implementation. ABEL has again demonstrated an impressive commitment to increasing the value of dental software to your clients and to the entire dental community."
Colin Wrishko, Manager, Claims and Provider Relations, Saskatchewan Blue Cross
"Rob is a great guy. We are so happy to have such a warm friendly 'ABELDenter' to work with. Your referral of Nancy to organize our Clinical Treatment Planning is a great gift."
Dr. Russ Grover & Team in Hamilton, Ontario
"I receive great advice and help over the telephone when I call."
Sherri from Dr. Aron Burke's office in Brockville, Ontario
"Thank you for arranging the training held in our office, on Wed. April 21/04, by your trainer Rob Benson. It was a tremendous opportunity for our staff to train here in our office, on our computers, with Rob to instruct. He was very professional, informative, knowledgeable, thorough, helpful and especially patient. He made the staff feel at ease and offered many pointers on the use of the software. It was a very successful day."
Dr. Catherine Ashton in Lyndhurst, Ontario
"The program is very easy to use and I hardly have to look for help. I can find what I need in the program but if need be the telephone support is very helpful. The program moves quickly and does pretty much everything I need."
Leila Campbell fromDr. E. Toth’s office in Kingston, Ontario
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