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Contact Support
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Telephone
If your question is urgent, the phone number for your area is listed below. When you call us, from the main greeting, select extension 2 to reach the Dental Software Support department.
To assist us in responding faster to your request for help, we use a Live Answer phone system along with Voice Messaging. This system allows us to manage, organize and prioritize calls so that your call can be handled in an efficient and timely manner. It also ensures that calls are not lost or left unanswered.
24-hour Support!
Depending upon when you call, your call may be answered live or you may need to leave a message. Calls received outside of the regular support hours described below are handled on a priority basis. Emergencies are given top priority and all calls are responded to as soon as possible.
Regular Support hours
For support during our regular support hours, your call may be answered live by a Support analyst or you may opt to leave a message and we will return your call as soon as possible - usually within a few minutes.
Burlington: 905-333-3200 All Other Areas: 800-263-5104
- From the main greeting, select extension 2 to reach the Dental Software Support department.
Before contacting ABELSoft
We suggest you have the following information available to assist the support analyst with answering your questions.
- Customer Identification number.
- Your phone number with area code.
- Version of ABELDent you are using.
- Description of the error message or error code, if displayed.
- Complete details regarding your question.
| Regular Support Hours |
Monday to Friday
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8:30 a.m. to 5:00 p.m. EST |
| Saturday, Sunday and Holidays |
24 hour support applies |
| Extended Support Hours |
Monday to Friday
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5:00 p.m. to 8:30 a.m. EST |
| Saturday, Sunday and Holidays |
24 hour support applies |
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ABELDent E-mail Support Form
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* = Required
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Contact Support
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If your question is not urgent , you can email ABELSoft's Support department directly. You can expect a return email from an ABELDent Support representative within two business days.
There is no cost for emailed support to customers that are subscribers of a Flat Rate Support Plan. For others, email support is subject to billing based on your specific Support Plan.
To request assistance, fill out this Email Support Form and click Send.
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