James Paskert, MD, outlined the following tips for being a successful leader in the Physician Executive Journal. These ten points resonate as a golden rule for leaders and aspiring leaders in all fields, including dentistry. In fact, this advice can help build more meaningful relationships in every aspect of your professional life.
- “People may not remember what you say, but they always remember how you made them feel.” (Wisdom borrowed from the work of author Maya Angelou.)
- Happiness exists in the ‘gray zone’. The middle gray zone is where collegiality and teamwork flourish, not in the ‘black-and-white’ area.
- Think ‘and’ instead of ‘or’ for the win. It is critical for dental professionals to learn to craft win-win solutions.
- Fifty-one percent is not enough to build consensus. A simple majority will rarely provide the support you need.
- Be an attentive listener. Don’t interrupt, finish others’ sentences or talk over people.
- Build a goodwill bank account with other dentists. Get to know as many colleagues and healthcare specialists in your workplace as possible. Attach a face and a personality to each individual.
- Never let your boss be surprised. Manage up. Period.
- Clinicians, with business training, can be great administrators. They are concerned with quality and patient safety.
- Above all, maintain transparency in all communications. Be timely, include all necessary content and follow up promptly.
- Use email respectfully and cautiously. The phone is often still the wisest and safest choice.
