How you can use review management software to obtain new reviews, monitor online performance, minimize negative reviews, and use positive reviews to boost your practice’s reach online. Also: how to effectively respond to a negative review.
Having a complete Google Business Profile helps maximize your office’s online exposure, makes a great first impression with prospective patients, and raises your office’s ranking on search index listings. In this blog post, we continue our three-part series on using Google's Business Profile and Google's features for better online recognition and reach. This blog post provides a checklist that details how to fill out your dental practice's Google Business Profile.
Join us in our three-part series as we delve into the details of the benefits, features, and best practices for using a Google Business Profile for your dental practice. In this blog post, we go over the reasons your practice should set up a Google Business Profile if your office does not have one set up already.
Effective patient communication is critical to a successful practice. Improving patient communication methods can increase patient retention, strengthen office-patient relationships, boost your practice's reputation, and improve practice performance. While there are many patient communication options available to dental practices, it is important that you choose communication software that best meets your practice needs. Join us as we dive into the various aspects of patient communication solutions to keep in mind when shopping around, and learn more about ABELDent's Patient Communication System.
Over the past few decades, cyberattacks have evolved into large-scale threats with devastating consequences. Governments, healthcare providers, businesses, service providers, and even individuals fall victim to ransomware, phishing scams, and malware. Healthcare is one of the industries most at risk of cyberattacks. Patient data has a high price tag for hackers searching for personal health information (PHI) and financial records. In addition to complying with security best practices, there are some ground rules for keeping your practice data safe from hackers. In this blog post, we will explore the reasoning behind why your office should always keep all software and operating systems up to date from a data security standpoint.
Encrypted data is a software and technology industry standard. Data encryption is necessary in the healthcare industry, working as an effective tool to protect patient information (PHI). In this blog post, we want to help you understand the importance of data encryption and explain the steps ABELDent takes towards protecting and securing your practice’s valuable information via encryption.
How much does your current dental software allow you to do? Does your current software provide you with all the tools you need to manage your practice? How many different programs does your practice use daily? These are some burning questions fuelling the growing number of offices switching to practice management platforms that provide more tools. Whether it is because of the simplicity of automatic updates, or the surety of meeting compliance standards, many practices are moving to modern, comprehensive solutions like ABELDent CS/LS+.
It can be a challenge to convince some patients of the importance of their oral hygiene. Oftentimes, patients do not realize how important regular cleanings are until they are facing issues such as decay, potential extractions, and endodontic treatments.
Has your dental practice made any videos in the past? Do you currently record videos for patients, or does your office have a YouTube channel? Even posting videos on platforms such as Instagram, Facebook, or TikTok can be effective in building an online presence. Whether your practice posts videos or not, it is helpful to know the potential impact videos can have on both your dental office and your patients. Understanding the outcomes that may come from creating a few videos is the first step in deciding whether or not to produce some video content, and also deciding whether it is worth it for your office, or not. In this blog post, we are going to cover some of the ways you can use videos as a dental clinic.
A comprehensive charting system is a necessity for your office. While most practice management systems offer the same range of charting mechanisms, ABELDent offers simplified systems for clinical charting such as templated clinical chart notes for quick and easy record-keeping with no compromises. These fast templated notes mean your team spends more time focusing on providing top-quality treatment without sacrificing detailed records. Other benefits much like templated clinical notes are what makes ABELDent such a useful tool for dental professionals.
How many different software platforms does your dental practice use daily? Dental offices have a growing number of technologies available to meet practice specific practice needs. Some practices use more of these than others, trying to get the most benefit from each. This approach can sometimes get complicated. For instance, if one or more of the solutions have difficulties, it can lead to having to spend time on the phone with multiple companies while at the same time trying to work through the issues created in the office. Most of all, having many different types of software can result in new problems when one of the solutions is updated without a corresponding change in other software. A more comprehensive dental software can help to minimize these issues, and often save you money at the same time.
With the digitization of much of our everyday tasks, ransomware poses as huge risk to companies, healthcare providers, and even governments. COVID-19 resulted in even more digitization, and therefore a higher occurrence of cyberattacks. In this post we are expanding on our blog post from April 2020 to provide you with some updated advice on protecting your practice from ransomware.
One of the crucial roles of a healthcare provider is to ensure patient understanding, whether by dissipating false information for patients, or educating and explaining topics to patients. As of 2021, we are growing increasingly reliant on social media platforms and various websites. While our growing connectedness via the Internet fosters an age of understanding, there are also more opportunities for spreading disinformation. Some statistics, tricks, tips, or other forms of media that may initially be harmless can be altered, or flat-out harmful practices can be shared.
As mentioned in previous posts, the COVID-19 pandemic opened the door for increased cyberattacks of all kinds. With many of our interpersonal communications moving online, hackers and criminals are continuously finding new ways to compromise our cybersecurity, and by extension, access our personal information. This problem goes beyond our personal devices, however, as healthcare-providers are a major target due to the valuable information that is kept on file. With countless breaches, ransomware attacks, and lost data, healthcare providers are turning to off-site backup services to ensure their patient and office data is safeguarded from threats.
Practices are incorporating patient-facing solutions because patients can easily interact with dental providers or access resources online. Patient-facing systems are accessible, simple solutions that prove useful for a variety of reasons. For instance, the touchless aspect of online solutions eliminates face-to-face interactions, and by extension, minimizes health concerns caused by COVID-19.
Security professionals, financial advisors, and even government agencies suggest that in 2020, cyberattacks can be more devastating on a business than a natural disaster. If your office faced a cyberattack today, would you have a plan to follow to recover your valuable data?
How well is your website contributing to your practice goals? Is there someone in your practice gathering information and taking action to improve your web presence? Who in your office has time to check data analytics? How would it benefit your dental practice?
Dental conferences and trade shows are among the longest-standing traditions in the industry. Dental professionals, stakeholders, exhibitors, and various other guests attend conferences and trade shows commonly held in convention centres or hotels.
In a Pew Research Center study on Americans and cybersecurity, roughly one out of ten people do not update their smartphone software at all. While ignoring software updates poses a major risk to the individual user’s security, a staggering number of people still choose to stay with the older version of the software. Why is this the case?
Much like our previous video, our new tutorial shows you a new ABELDent CS/LS+ feature that allows you to send touch-free health history forms to patients. Not only does this easy feature help your practice save paper for hundreds of patients, but it also saves time. Once the patient finishes their health history form, they can submit the form which goes directly into their electronic patient chart.
Some, maybe even most individuals that come to your office are very motivated when it comes to keeping up their oral hygiene routine. For most offices, however, there are a few patients that struggle to allocate time for the necessary hygiene practices that prevent oral disease. Can you do more to ensure your patients are sticking to proper oral health habits in-between visits? In this week’s blog, we are going over some approaches that your office can take that may help prevent your patients from falling back into old habits.
Running a dental practice is far from formulaic. Patient needs vary from person to person, which sometimes presents barriers. Language barriers, for example, are common issues that dental teams need to address for a portion of patients. Ensuring that you have the necessary tools and resources to communicate with your patients effectively is crucial. Having solutions prepared ahead of time limits stress for both parties and allows for a more rewarding experience for both your team and your patients.
In March 2020, popular review websites, including Google and Yelp, temporarily disabled business reviews to avoid misconceptions and bad reviews due to COVID-19 spreading in North America. While this measure did not last long, it reinforced the impact that public reviews have on small businesses such as dental practices.
Dental professionals have remained flexible, adaptable, and innovative in recent months in the wake of a global health crisis. Many offices have opted for virtual conferencing to maintain communications with their patients, while others have utilized social media and their website to facilitate conversations via the web.
Last week, we spoke about the challenges associated with reopening your practice, including limited PPE, spacing apart appointments which result in delays, and new changes that are necessary, such as removing toys or magazines from your waiting room. There is a lot to do when it comes to reopening, and communicating your details with your -
Health professionals are preparing to reopen to the public, presenting an excellent opportunity for creating informational materials. As you reopen your practice, educating patients on the measures you and your team are taking to ensure everyone’s safety will encourage your patients to come in, as well as dismiss any misinformation that they may have regarding -
The last few months have marked a period of adjustment worldwide. Some industries are adapting to the circumstances by finding ways to work remotely and limiting social contact. Many professions, like dentistry, share a very different story, wherein most work cannot be done as it requires physical contact. While attending to dental emergencies are essential, -
Case management accounts for a substantial portion of a dental professional’s career. Prescribing treatment to your patients takes time and care, as well as planning ahead for complex procedures. As discussed in previous blog posts, you can use your extra time to keep up with a number of essential business functions such as training your -
Dentists worldwide are utilizing various technologies which help facilitate teledentistry during this health crisis. Resources cite that although providers can only do limited exams and treatment planning or virtual consultations, teledentistry maintains patient relations, which is a vital aspect of owning a practice. Teledentistry also provides a way for dentists to work during the worldwide -
People are at the centre of any healthcare business – both as patients, and as a team of providers delivering care. While technical concerns are common at a time when the dental industry is undergoing massive changes due to improvements in software and technology, one question I’m frequently asked is about the human side of -
Have you decided to bite the bullet and replace your paper patient charts with electronic ones? Or, have you already done this and are disappointed with the results? First let’s quickly review why it’s still a good decision and then look at what software features are essential to make electronic charting work as smoothly as -
If you’ve never heard of “reputation management” before it probably sounds like something from the entertainment industry – the kind of job done by someone working for a major film studio or record label. But while the entertainment industry certainly has its fair share of people whose jobs consist of burnishing and protecting the reputations -
For good reason, there’s been a recent explosion in the number of dental practices that are using automated patient communication solutions. In short, they save administration time and help boost revenue by sending customized patient messages in a batch via email, text or voicemail. Common messages include appointment notifications, appointment confirmation requests and outstanding treatment -
What price would you put on attaining a great reputation? If you operate a dental clinic, your reputation in the industry is one of the most important aspects of your business. A good reputation will attract new patients and help you keep the patients you have – but it will also do a lot more -
A few months ago I wrote a blog article about what to look for in dental software to get the best fit for your practice. However, once you identify the software you prefer for your office, it is critical to ensure you have considered all factors before making a commitment to the vendor. In this -
When you start up your dental practice management system at the beginning of the day, do you ever wonder how what you see on the screen ended up getting there? In short, what you are viewing is the collaborative effort of multiple team members and departments of your dental software vendor. First there are individuals -
Recently I wrote a blog about four main factors to consider when evaluating and purchasing dental software. One of the factors cited was the importance of a vendor’s quality and level of service and support. While writing, this had me thinking back to a time when we were doing a lot of conversions from other -
In working with hundreds of dental practices over the years, I’ve discovered a common theme – each practice seems to have a group of patients that prove to be elusive when it comes to scheduling their outstanding treatment or overdue recall. The simple solution is to get each patient to book their next appointment upon -
The importance of a strong web presence to the success of any dental practice cannot be overstated. This is why I’ve decided to write a follow-up article to one we published earlier this year on how to maximize your web presence with a strong site. This time, I’m putting a deeper focus on the technical -
Whether you’re choosing dental practice management software for the first time or looking to replace your current system, it may seem like a daunting task. There are many choices and at the end of the process how do you know you’ve made the right choice until well after implementation? And, if you’re tempted to skip -
I know from experience that few things are as frustrating for dental clinic administrators as when a patient doesn’t show up for their appointment, or cancels at the last minute. Dental clinics run on efficiency, and nothing is more wasteful than having large blocks of time open up during business hours because a patient couldn’t -