Public online reviews, such as Google Reviews or Facebook Reviews provide powerful leverage that can help potential patients make decisions about where to go for dental care. By proactively curating great reviews, your practice’s online presence can work towards guiding new patients to your office for treatment.
How much does your current dental software allow you to do? Does your current software provide you with all the tools you need to manage your practice? How many different programs does your practice use daily? These are some burning questions fuelling the growing number of offices switching to practice management platforms that provide more tools. Whether it is because of the simplicity of automatic updates, or the surety of meeting compliance standards, many practices are moving to modern, comprehensive solutions like ABELDent CS/LS+.
It can be a challenge to convince some patients of the importance of their oral hygiene. Oftentimes, patients do not realize how important regular cleanings are until they are facing issues such as decay, potential extractions, and endodontic treatments.
How many different software platforms does your dental practice use daily? Dental offices have a growing number of technologies available to meet practice specific practice needs. Some practices use more of these than others, trying to get the most benefit from each. This approach can sometimes get complicated. For instance, if one or more of the solutions have difficulties, it can lead to having to spend time on the phone with multiple companies while at the same time trying to work through the issues created in the office. Most of all, having many different types of software can result in new problems when one of the solutions is updated without a corresponding change in other software. A more comprehensive dental software can help to minimize these issues, and often save you money at the same time.
The dental industry has undoubtedly been negatively impacted by the pandemic’s ripple effects worldwide. Oral healthcare was quickly identified as a risk due to the nature of the virus transmission, as well as the use of aerosols in many dental treatments. Dental providers have adapted and implemented many new processes to keep patients and dental teams optimally safe from the virus. In this blog, learn 5 strategies for getting patients back in your chairs for routine appointments to get your office back on track.
How do you improve morale when hard times hit? Whether your dental assistants or reception team are leaving a first impression, or you are treating a long-time patient, patient acquisition and retention comes down to the quality of care provided. Providing quality care to patients involves multiple factors, one of which is having a positive team. Your patients are more likely to be comfortable with someone who has a happy presence in the operatory.
The role of the dental receptionist is a complicated one, and it differs from office-to-office. There are varied job descriptions, tasks, and duties established by each practice. Something consistent, however, is that dental receptionists are always on the "front lines" in a practice. Fielding patient and team inquiries, managing patient issues, and keeping all records organized are just some of the tasks receptionist's handle. For many prospective patients, receptionists and front-desk workers are the face of the practice.
The end of 2020 and the beginning of 2021 has been a difficult time for everyone with COVID-19 cases steadily rising throughout December and January. With lockdown continuing in various areas, we are turning our focus back to making the most of your practice’s downtime and preparing for the future influx of patients.
Practices are incorporating patient-facing solutions because patients can easily interact with dental providers or access resources online. Patient-facing systems are accessible, simple solutions that prove useful for a variety of reasons. For instance, the touchless aspect of online solutions eliminates face-to-face interactions, and by extension, minimizes health concerns caused by COVID-19.
Leadership is one of the main cornerstones of a healthy organization. Many dentists own and operate their own dentistry practice, but some offices work as a conglomerate. Whether you are an office manager or a practicing dentist, knowing what to do as a practice leader will strengthen your team. This blog post delves into three ways to harness your leadership skills to promote and maintain an efficient dental practice.
Dental conferences and trade shows are among the longest-standing traditions in the industry. Dental professionals, stakeholders, exhibitors, and various other guests attend conferences and trade shows commonly held in convention centres or hotels.
In a Pew Research Center study on Americans and cybersecurity, roughly one out of ten people do not update their smartphone software at all. While ignoring software updates poses a major risk to the individual user’s security, a staggering number of people still choose to stay with the older version of the software. Why is this the case?
Whether your practice is fully paperless or not, pre-screening can take up a significant amount of time over the phone or in-person. ABELDent’s new feature gives providers the option to send COVID-19 pre-screening forms to patients before they even step foot in the clinic, saving your team time and preventing paper forms.
What is your dental practice’s mission statement? Do you base your practice’s daily operations around your mission statement? How often do you revisit your mission statement, particularly when circumstances change?
Business decisions are a part of daily life for dental professionals. Whether you are a provider and owner, or you have a different role in a practice, you have an impact on and are impacted by the practice’s business decisions.
It is critical to keep your patient’s contact information up-to-date, especially since we are heavily reliant on virtual forms of communication that allow coordination from a distance. It can certainly be difficult to keep certain patients or families’ contacts updated, but it is important for your team to always make an effort to make sure contact records are accurate.
In past blog posts, we pointed out the power in maintaining a positive work environment in your dental practice. This week, we want to revisit this conversation from a different angle to discuss the impact that fostering a positive attitude in your practice has on your team and your patients.
Things are rapidly changing in the world of dentistry. There have been multiple changes over the last few months in terms of how care can be provided to patients. With various provinces across Canada in different states of ‘reopening’, we think it is important to discuss dental providers’ options.
Resuming regular dental appointments is a big step for everyone involved in your dental practice. All of Canada is in the process of reopening important services. While the processes and timelines differ between provinces and territories, the whole country is moving in the same direction. There are various challenges dental offices have to confront in order to -
A month ago, our team posted our first video to our new video tutorial series. If you missed the video, you can see it here. The first tutorial covered ABELDent’s clinical sidebar, which is a feature included in the new updated version of the software. Our video tutorials show you how you can use these new features everyday in your office -
Last week’s blog post addressed the downtime caused by the COVID-19 crisis and the ways that dentists can keep themselves preoccupied, even though all routine services are postponed. In the blog post, we encourage dental professionals to utilize online classes now that they have some more time to benefit from additional learning. In line with this theme, -
Outlining RCDSO and ODA's recommendations regarding COVID-19 and dental care, and supplying a compiled list of resources for dentists.
In Part 1 of this series, the concept of Practice Management by Objectives (PMBO) was introduced. The first two objectives of the methodology were outlined; achieving financial targets and increasing hygiene and treatment plan acceptance. Objectives 3 and 4, growing/retaining your patient base and advancing your scheduling were covered in Part 2 of this series. -
This blog post outlines the ways that SWOT Analysis can be applied to dental offices. See our example for using this business analysis tool for dental practices, and try it for your own office.
Get in touch with ABELDent to learn more about how you can build an effective, successful patient-centered dental practice that can thrive for years to come.
Should Your Clinic Be Offering Family Services? At one point or another during your career, you will need to decide what type of practice you want to focus on. You may have started out serving a specific demographic group, but in today’s competitive market, if you want to grow, you need to expand your patient -
“Are there other things that dental software should do beyond practice and clinical management?” When asked that question my general response is; “there are other functions available that, with varying degrees of integration, work synergistically with dental practice management software to increase your return on investment – it’s just a matter of deciding what your -
No matter where I travel in Canada, the one thing most dental clinics I visit have in common is the desire to expand their service by reaching new patients. According to Statistics Canada, only 75% of Canadians visited a dentist at some point in 2018 – which means that at least 25% of Canadians either -
People are at the centre of any healthcare business – both as patients, and as a team of providers delivering care. While technical concerns are common at a time when the dental industry is undergoing massive changes due to improvements in software and technology, one question I’m frequently asked is about the human side of -
When opening a new dental practice, it can feel like there are a million things to plan for and then actually get done. Not only do you have to make sure that your equipment and staffing needs are met, you also need to secure financing, develop your marketing campaign and business plan, implement dental software -
Most dentists I know have dozens of things to keep track of even on the slowest day, and it’s not surprising that cyber security is often far down the list of concerns of the clinics that I talk to. Unfortunately, cyber criminals seem to be taking advantage of this situation: cyber attacks now impact hundreds of dental offices in the United -
Why Dental Clinics Need to Invest in SEO As someone who works in the world of dental software, I regularly talk to dentists about the importance of having a robust web presence and using the best web-based tools to help bring in patients and build patient loyalty. One term that frequently comes up in these -
You’ve probably viewed hundreds of reports by now from your dental practice management software – production totals, collections, receivables, and maybe even a missed appointment list if possible. (In a recent blog, I provided samples of these types of standard reports as well as specific transaction tracking features that are essential for running a well-informed, -
It’s no secret that if you care about dental health, you need to watch what you eat. How many of us remember being told by our parents that candy will rot our teeth or that too much soda leads to cavities? While it is definitely true that eating too much sugar wreaks havoc on teeth, -
I recently wrote two blogs that highlight specific practice management software features and how to evaluate them for your practice. First, I talked about the importance of having a robust financial ledger system for efficiently managing transactions. Second, I reviewed the need to efficiently identify and manage outstanding treatment that leads to increased productivity and -
It’s a situation most dentists can unfortunately relate to: a patient who has been coming to you for years calls to cancel their upcoming appointment or doesn’t show up for it at all. At first you think it’s just a scheduling issue, but then you find out they’ve transferred to another dentist a few blocks -
A few months ago I wrote a blog article about what to look for in dental software to get the best fit for your practice. However, once you identify the software you prefer for your office, it is critical to ensure you have considered all factors before making a commitment to the vendor. In this -
When you start up your dental practice management system at the beginning of the day, do you ever wonder how what you see on the screen ended up getting there? In short, what you are viewing is the collaborative effort of multiple team members and departments of your dental software vendor. First there are individuals -
Recently I wrote a blog about four main factors to consider when evaluating and purchasing dental software. One of the factors cited was the importance of a vendor’s quality and level of service and support. While writing, this had me thinking back to a time when we were doing a lot of conversions from other -
In working with hundreds of dental practices over the years, I’ve discovered a common theme – each practice seems to have a group of patients that prove to be elusive when it comes to scheduling their outstanding treatment or overdue recall. The simple solution is to get each patient to book their next appointment upon -
Are your patients happy? In our line of work, this question can’t be asked often enough. Patients are at the very heart of healthcare service provision, and if the patients are unhappy, we clearly aren’t doing our job. Oddly, while dental practice owners and administrators frequently ask me how they can expand their services and -
It’s easy to get caught up looking at the “bells and whistles” when deciding on what dental practice management software to choose for your practice. However, in my experience, the importance of the software’s ability to track, display and report on financial entries is often not recognized until well after the software has been implemented. -
A dental office manager plays a central role in the smooth functioning of the dental practice. If you want your clinic to succeed, ensure that the position is filled by someone who is passionate about patient care and has the hard skills to make sure that every aspect of clinic business is addressed. But -
Workplace culture: it’s one of those terms that seems vague, but actually plays an incredibly important role in the job satisfaction and work experiences of dental practice employees. Where a workplace culture is healthy and vibrant employees enjoy coming to work, are friendly with their colleagues and rally around each other in trying times to -
A lot of different skill sets are needed to make a dental clinic run smoothly, and successful clinics are usually ones where all of these skill sets work together to provide the best possible patient experience. Administrative staff book appointments, handle patient intake and receive payments. Dental Assistants sterilize instruments, prepare treatment rooms and assist -
Whether you’re choosing dental practice management software for the first time or looking to replace your current system, it may seem like a daunting task. There are many choices and at the end of the process how do you know you’ve made the right choice until well after implementation? And, if you’re tempted to skip -
Building a great dental practice means putting together the right team of people. I know from my own experience just how difficult this can be: not only do you need to find candidates with the right skills for the job, but you also need to find people who will be a good fit and who -
Two years ago I posted the blog Are you Living the Vision, Mission and Values of your Dental Practice?. Today’s blog expands on the theme and helps you answer that question by proving examples of mission, vision and values statements that you can use for your own practice. Once established, you’ll see how they form -
Here’s a little experiment to try: open up Google maps on your browser and type “dental practice” or “dentist” into the search box. If you live in a medium-to-large sized city – or even if you live near one – you’ll likely see dozens of little flags popping up, each of them indicating a particular -