General Business Management

Working hard – or hardly working?

According to a recent McKinsey report, today’s workforce spends 61% of their time managing work, ...

Fine-tuning Leadership of a Dental Practice: Apparently, there’s a Q for that

My parents routinely told me to “mind my Ps and Qs” and I always tried ...

General Business Management / Marketing, Business Growth / Patient Communication / PMBO

Build Case Acceptance from within your dental practice data. What’s sitting in your database?

I met a friend for dinner over the holidays. One of those people who go ...

General Business Management / PMBO / Productivity, Optimal Performance

It’s the most stressful time of the year… inside and outside your dental practice

Well here we are in December again – already. The time of year when every ...

General Business Management / PMBO

How do you share success in Your Dental Practice?

Even if a team is intrinsically motivated to do a good job, I can't help but wonder how much more productive they could be when inspired by tangible rewards. Incentive programs and performance-based bonus plans are instrumental in driving growth in many industries. A dental practice could derive the same benefits.

General Business Management / PMBO

Facts and Figures Speak Volumes about Dental Patient Retention

It is often said that if you measure something, you can manage it. I echo that opinion.

General Business Management / Marketing, Business Growth / Patient Communication

Patient Retention: What’s it worth to you?

In any industry, repeat business is a fundamental game-changer. Loyalty has a price tag. In a dental practice it looks something like this: I have a toothache and come in to your office for a first appointment. Let's say it cost $200 to treat. You fix my immediate problem – thank you very much – and I'm on my way. I'm in a hurry so I'll call you to book my next visit... if I think about it.

Data Security / General Business Management / Productivity, Optimal Performance