This week, we have a new tutorial showcasing one of ABELDent’s newer features. Much like our previous video, our new tutorial shows you a new ABELDent CS/LS+ feature that allows you to send touch-free health history forms to patients. Not only does this easy feature help your practice save paper for hundreds of patients, but it also saves time. Once the -
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The spread of COVID-19 in late 2019 and early 2020 caused us to adapt to new ways of working with each other. While Ontario is now in phase three of reopening various businesses and organizations, it is apparent that we are going to keep some changes permanently going forward. A change that we have already embraced prior to the -
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How do mental health and oral health influence one another? In today’s blog, we explore the connection that oral health and mental health have with one another and provide some resources that provide further insight into the relationship between the two. This blog references various studies from multiple researchers and serves only to be a -
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Some, maybe even most individuals that come to your office are very motivated when it comes to keeping up their oral hygiene routine. For most offices, however, there are a few patients that struggle to allocate time for the necessary hygiene practices that prevent oral disease. Can you do more to ensure your patients are -
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It is critical to keep your patient’s contact information up-to-date, especially since we are heavily reliant on virtual forms of communication that allow coordination from a distance. It can certainly be difficult to keep certain patients or families’ contacts updated, but it is important for your team to always make an effort to make sure contact -
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Things are rapidly changing in the world of dentistry. There have been multiple changes over the last few months in terms of how care can be provided to patients. With various provinces across Canada in different states of ‘reopening’, we think it is important to discuss dental providers’ options. This week, we want to delve -
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Dental professionals have remained flexible, adaptable, and innovative in recent months in the wake of a global health crisis. Many offices have opted for virtual conferencing to maintain communications with their patients, while others have utilized social media and their website to facilitate conversations via the web. Dental practices have demonstrated the power of remaining -
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Last week, we spoke about the challenges associated with reopening your practice, including limited PPE, spacing apart appointments which result in delays, and new changes that are necessary, such as removing toys or magazines from your waiting room. There is a lot to do when it comes to reopening, and communicating your details with your -
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Health professionals are preparing to reopen to the public, presenting an excellent opportunity for creating informational materials. As you reopen your practice, educating patients on the measures you and your team are taking to ensure everyone’s safety will encourage your patients to come in, as well as dismiss any misinformation that they may have regarding -
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The last few months have marked a period of adjustment worldwide. Some industries are adapting to the circumstances by finding ways to work remotely and limiting social contact. Many professions, like dentistry, share a very different story, wherein most work cannot be done as it requires physical contact. While attending to dental emergencies are essential, -
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Case management accounts for a substantial portion of a dental professional’s career. Prescribing treatment to your patients takes time and care, as well as planning ahead for complex procedures. As discussed in previous blog posts, you can use your extra time to keep up with a number of essential business functions such as training your -
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Dentists worldwide are utilizing various technologies which help facilitate teledentistry during this health crisis. Resources cite that although providers can only do limited exams and treatment planning or virtual consultations, teledentistry maintains patient relations, which is a vital aspect of owning a practice. Teledentistry also provides a way for dentists to work during the worldwide -
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With 2019 almost over, many of us are looking back on the past year and thinking about what we are proud of – and what we wish we had done differently. I always find the end of year holidays a perfect time for reflection. With everything slowing down, and with time away from work giving -
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Of all the different kinds of patients that a dental clinic serves, perhaps none are as precious as children. This is true in terms of the opportunity for early intervention and the value these patients can bring to a clinic. Because appealing to children is also a great way to appeal to their parents, there -
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I recently wrote two blogs that highlight specific practice management software features and how to evaluate them for your practice. First, I talked about the importance of having a robust financial ledger system for efficiently managing transactions. Second, I reviewed the need to efficiently identify and manage outstanding treatment that leads to increased productivity and -
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It’s a situation most dentists can unfortunately relate to: a patient who has been coming to you for years calls to cancel their upcoming appointment or doesn’t show up for it at all. At first you think it’s just a scheduling issue, but then you find out they’ve transferred to another dentist a few blocks -
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For good reason, there’s been a recent explosion in the number of dental practices that are using automated patient communication solutions. In short, they save administration time and help boost revenue by sending customized patient messages in a batch via email, text or voicemail. Common messages include appointment notifications, appointment confirmation requests and outstanding treatment -
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Everyone deserves the best possible quality of dental care. If you want your dental clinic to be a place that welcomes all people, it is important to be proactive in your approach to care for one particular segment of the population: people with special needs. As was recently noted in a paper from the National -
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We’ve been talking a lot on this blog lately about big picture ideas and how mission statements and value propositions contribute to the success of your dental practice. Today I want to remind readers that it really is people that keep a practice running and, with a focus on the key role of the dental -
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In recent years, my experience has been that the dental industry has shifted to a more value-based and patient-centered care model. This transition has made improving the patient experience a major focus for many dental practices. Implementing automated communication by way of automated email, texts and patient portals is a great way to achieve this -
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Customer service at your dental practice begins and ends with your receptionist. The receptionist is the first person potential patients will talk to, and is likely the last person they’ll speak with before they leave your office. A good receptionist makes patients feel completely welcomed and at home, transforming patients’ healthcare experience and getting them -
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Do you remember the Seinfeld episode where Elaine Benes notices a negative comment on her medical chart and then proceeds to go to incredible lengths to have the comments removed? She becomes increasingly disruptive and each new doctor adds another line in the chart about how ‘difficult’ she is which of course incites more disruptive -
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Have you ever sat in a waiting room tapping your fingers, hoping each time the Nurse appears that your name will be called? Definitely been there, definitely hoped that. Have you ever noticed that even as a Doctor or Practice Manager yourself, your level of overall satisfaction decreases in direct proportion to your wait time? -
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A few common denominators propel the success of every business: Developing and sticking to a meaningful Unique Value Proposition; Having the right people focus on the right things at the right time; Delivering a customer experience, product or service that is consistent, sustainable and of the highest possible quality. These are just three basic principles -
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