Software And Support FAQ - ABELDent Inc
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Software And Support FAQ

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Answers to the questions that practices ask us most often

This FAQ provides information about determining software costs, arranging a demonstration, obtaining the right hardware and how we support our customers. If you require more indepth answers, please call us at 1-800-267-ABEL (2235) Ext. 1.

How much does your software cost?

Here are some of the main factors that determine the total investment required for a particular practice:

  • How many workstations will you use the software on?
  • Do you require data to be converted electronically from your current software?
  • How much training and support will you require to help you get started?
  • Do you prefer to buy or rent the software license?

An ABELDent Sales Associate can help you determine the best solution for your practice, and the total investment required. Call 1-800-267-ABEL (2235), ext. 1 for assistance.

Can someone come to my office?

A free demonstration over the Internet offers both convenience and flexibility and most offices choose this option. However, if you prefer a demonstration in your office, ABELDent Inc. has Software Specialists in various cities that can provide a demonstration in your practice.

Call 1-800-267-ABEL (2235) to arrange for a Software Specialist to visit you.

Do you sell hardware/Where do I buy hardware?

ABELDent Inc. is dedicated to helping you find the best complete solution. Our strength is in software and related services. We believe that most dentists have better outcomes when they purchase hardware from a company that specializes in hardware. We provide free hardware advice to help ensure a smooth implementation.

  • ABELDent works successfully with dozens of hardware vendors across Canada on behalf of our clients - our Sales Department may be able to recommend vendors in your area.
  • If you prefer to choose a hardware supplier that we have not worked with, we recommend that you select a full-service supplier that specializes in selling hardware to small businesses in your area. Pay particular attention to service level agreements and guarantees. For example, find out how long the vendor will take to provide service, and what action they will take to keep you running while your equipment is being serviced.
  • You may also decide to buy hardware "direct" or from a "big box" store.

Whichever option you choose, documents outlining the System Requirements and Setup Conventions for ABELDent are available free on our website or by telephone.

What kind of support do you offer?

ABELDent Inc. offers our customers a 24-hour support option!

We have a team of dedicated and experienced professionals to assist you with any issues that may arise while using ABELDent. We employ sophisticated call tracking and Live Answer telephone systems and work diligently to provide you with a variety of ways to get support as quickly as possible. You can reach us by telephone, email, and through our website.

For support during our regular support hours, your call may be answered live by a Support analyst or you may leave a message and we will return your call as soon as possible - usually within a few minutes.

  • Regular Support Hours
  • Monday to Friday – 8:30 a.m. to 5:00 p.m. EST
  • Saturday, Sunday and Holidays - 24 hour support applies
  • Extended Support Hours
  • Monday to Friday – 5:00 p.m. to 8:30 a.m. EST
  • Saturday, Sunday and Holidays - 24 hour support applies