ABELDent Blog

Down the final fiscal stretch

Now that summer vacations have wound down and the annual back-to-school routines have been played out, the beginning of Fall may be a good time to settle back and refocus on how your practice is performing. Where have you excelled and where have you fallen short of expectations? How do you determine what you need […]

ABELSoft Inc. Celebrates 40 Years in Business

“This is a tremendous milestone for ABEL. Our sincere thank you to our employees, customers and business partners for their dedication and loyalty over the years. As we move forward, the company’s strength and its successes will continue to depend on our people, our partners and our clients’ trust,” said Angela Spinks, CEO. Read the […]

Zettabytes… and counting

The concept of Big Data is not big news. We’ve all by now embraced the term to describe the sheer volume of information that accumulates through electronic record-keeping. Corporate America is investing heavily in digital transformation; many organizations are already skillfully analyzing their data and applying their findings to better understand their customers, attract new […]

3 keys to cyber security: protect, detect and respond

Podcast – Technology experts Bill Dungey, IT Manager at Complete Technology Solutions (CTSIT) and Anthony Horvath, VP of Client Services and Operations at ABELSoft Inc. share real life examples about dealing with cybercrime and the loss of access to valuable data. Listen to this podcast to hear about current trends in cybercrime and discover what […]

A truly rewarding business trip

As a regular follower of my blog and member of the ABELSoft community, you probably know that my company has long been a Microsoft Gold Certified Partner. It is definitely an honour to be invited to their annual premier event for partners around the globe, this year newly titled Microsoft Inspire. When I boarded the […]

Could your practice benefit from a digital makeover?

As pioneers of practice management software about to celebrate our 40th anniversary in Canada, we are very gratified to see how technology has evolved to support every aspect of the dental practice. Today, the office that is operating without digital support is the rare exception. On the surface, this is a great achievement. Yet when […]

Pharming and Phishing and Smishing… what next? (re-post)

It seems a week does not go by without news of another hacking incident or privacy breach. Cybercrime is here to stay. I thought it would be helpful to re-post this article from last year to reinforce the importance of cyber vigilance in the practice management arena. Pharming and Phishing and Smishing… what next? Three […]

Are you Living your Vision, Mission and Values?

Audience fragmentation is a challenge that marketers have been grappling with for some time. Consumers can no longer be pigeon-holed into a few contact channels: They are increasingly adventurous, capricious, demanding, and armed with information. Just when you think you’ve built a toehold on a social media site like Facebook, the early adopters have already […]

Working hard – or hardly working?

According to a recent McKinsey report, today’s workforce spends 61% of their time managing work, rather than actually doing it. Does that strike a chord? It did for me, even though my job as a people manager is to deal with and eliminate bureaucracy so my team can focus on achieving their goals. But I […]

Apparently, there’s a Q for that

My parents routinely told me to “mind my Ps and Qs” and I always tried to, even though I wasn’t entirely sure what that meant.* Turns out, the “Qs” are an especially important part of coping with the world. The first one we encounter is IQ. Intelligence Quotient is an international standard that has been […]

ABELDent News January 2017

The theme of this newsletter is practice success and security. ABELDent has lots to offer your practice on both of those fronts. Take a few minutes to discover what’s new and what’s coming soon. You will also find an invitation to a free webinar that reveals ways to increase the value of your practice. Enjoy! […]

What’s in your filing cabinet?

I met a friend for dinner over the holidays. One of those people who go back forever and with whom, within five minutes, you’re able to pick up exactly where you left off. By the time our entrées arrived, she had grimaced in pain three times. It turned out she had an impacted wisdom tooth. […]

It’s the most stressful time of the year…

Well here we are in December again – already. The time of year when every one of us is celebrating something. The diverse tapestry of our society gives us exposure to so many wonderful traditions, it’s tempting to want to experience everything. So we can all get a tad stressed with all the chores and […]

Ransomware: scarier than ever!

Ransomware attacks are increasing so this is a reminder to protect your practice by maintaining current data and system backup files in a secure, off-site location. This blog also shares a recent OntarioMD bulletin that discusses the cybercrime issue as it relates to healthcare providers.

How do you share success?

Even if a team is intrinsically motivated to do a good job, I can't help but wonder how much more productive they could be when inspired by tangible rewards. Incentive programs and performance-based bonus plans are instrumental in driving growth in many industries. A dental practice could derive the same benefits.

In with the new… Patients

For many, fall is a time of great change and renewed beginnings. With that in mind, we turn our focus to business-building strategies: attracting new patients and retaining existing ones within your practice.

If you build it, will they call?

The current thinking on website design seems unanimous. From our in-house Webmaster (my go-to resource of choice) to an array of trusted Consultants with many an article read along the way: A business website should be designed for prospects. It's not all about you – even though the "About Us" tab on the majority of sites appears FIRST on navigation bar! It's about what you can do for them.

The Power of Word-of-Mouth: Case in Point

We received an unusual request the other day. A man called our office to ask if we wouldn't mind contacting his dentist for him. His problem: Although he was already receiving appointment reminders via email, he wanted to be able to book his appointments online too. "My wife just goes online to arrange hers," he explained, "and she loves it. It's so convenient!"

ABELDent Inc. achieves re-certification for ISO 13485:2003

ABELDent Inc. is pleased to announce our recent re-certification for ISO 13485:2003. This achievement demonstrates our ongoing dedication to providing high quality products and services that meet or exceed customer needs and industry regulatory requirements.

What’s your USP?

Every organization has a USP: a Unique Selling Proposition. It's what differentiates you from your competition and positions you in the market to attract and retain your ideal customers.

Patient Retention: What’s it worth to you?

In any industry, repeat business is a fundamental game-changer. Loyalty has a price tag. In a dental practice it looks something like this: I have a toothache and come in to your office for a first appointment. Let's say it cost $200 to treat. You fix my immediate problem – thank you very much – and I'm on my way. I'm in a hurry so I'll call you to book my next visit... if I think about it.

In Control… or not? It’s up to you.

The importance of managing how your clinical and financial data is entered, viewed and edited can’t be overstated! Here’s our take on the main things that every dental practice owner should consider: Ensure Data and Financial Integrity and Security from the Inside Out

Achoooo… you’re it!

And with one fell swoop, the whole office is down for the count. It could be a patient, a staff member, a delivery person, a child – the worst little germ carriers of all – it takes no time at all for millions of unspeakable microbes to fill the air. They settle in on every […]

Keeping up with… technology.

I work in the software development industry. I’m surrounded by early adopters. The shiny baubles that were mentioned in a recent post… the latest toys… the tiniest and most powerful gadgets… they want it all. And they’re willing to stake a place in an overnight line-up just to be the first to get their hands […]

Choosing the Right Dental Software

When it comes to dental software, there are many options on the market today. And so many features and functions to consider! The solution you ultimately select can have a dramatic impact on the success of your business – not just today but for the life of your practice. Here’s some food for thought: Choosing […]

It’s easy to do this and miss the mark

The following guest post about adapting to communication styles is penned by Marguerite Zimmerman, CEO of e=mz². Marguerite is a recognized expert in corporate training and a pioneer in the field of gamification. I find her videos especially helpful and hope you also see the value of her insights. She has helped many organizations across […]

And to all a Good Night…

A potential vendor came into our office in mid-November to make a pitch. We were quite interested and asked about a realistic deployment schedule. “Let’s see,” he started. “November’s almost over, and December’s a write-off with the holidays, so we could target first week of January.” “Huh?” I thought to myself. “Could I come to […]

Landline Ho? Or Not?

What's in your future, matey? Are you considering letting go of your longstanding, faithful landline in favour of mobile?

ABELDent Fall 2015 Newsletter

ABELDent is committed to sharing relevant and timely information that adds value for all dental professionals. This newsletter is a great example of the benefits available to ABELDent users. Enjoy!

Ransomware is Creepy

Today's blog is penned for the benefit of any practice owner or manager who has not read the recently published horror story in CDA Oasis. A dental office was down for 3 days after an employee opened an innocent-looking email.

TAD Annual Winter Clinic 2015

ABELDent Inc. is pleased to announce that we will be exhibiting at the Toronto Academy of Dentistry's 78th Annual Winter Clinic at the Sheraton Centre Toronto Hotel on November 6, 2015.

Delivering Vital Information… or Whac-a-Mole?

I’ve been struggling with a marketing communication question: At what point does keeping customers informed become intrusive — even annoying? How much is enough? We discuss this regularly with our marketing colleagues and really strive for an ideal balance… but some days I’m left shaking my head. Like last week, in a conversation with one […]

They want me to change to SQL!

The following guest post is from Marinus J. Kolkman, Partner and Founder of iNETtechnologies Inc. iNET is a preferred hardware vendor for ABEL customers across Canada. Why, and what is this SQL? To some, it’s another techno-babble session to be avoided, but it needn’t be. With this explanation, I will shed some understandable light on […]

Believe it: Your Patients Welcome Text Messages

We’ve had great feedback from our many customers who now champion the ABELDent portal as a way to communicate with their patients. Everything from upping their “cool” status to definitive positive impact on their bottom line. Yet some are still not 100% sold on whether their own patients would embrace the change and adopt the […]

How do you celebrate “Back to School”?

For the past 10 years or so, the final weeks of August have been overtaken by preparations for my daughter’s big back-to-school event. Our shopping list may have progressed from pencil cases, lunch boxes and cute outfits to iWatches and designer backpacks – not to mention the latest in jeans that at around $230 feature […]

Anniversary Announcement

August 2015 – Another year stronger. Another year wiser. Another year of delighting clients. Happy 38th anniversary to us! ABEL customers build practice efficiency, viability and patient engagement on the foundation of our advanced practice management and clinical solutions for dental and medical practices in North America. “During our 38 years in business, the delivery […]

Never a Worry with ABELDent Updates

I recently wrote about software vendors who have taken up the practice of encrypting Dental Practice data during a conversion, and later demanding a release fee. That's right... upwards of $3,500 for an encryption key to unlock their own data!

Ten Commandments for Effective Leadership

Following are ten points that resonate as a golden rule for leaders and aspiring leaders in all fields, including dentistry. Adapted from "Physician Leader's 10 Commandments" by James Paskert, MD, published in the May/June 2014 issue of Physician Executive Journal, the points outline sage advice that can help build more meaningful relationships in every aspect of your professional life.

Mother Nature can be brutal

A dramatic wind storm took out the power in most parts of the city. The blackout lasted for several hours. When the staff at an inner city clinic reported for duty the next morning, the power had been restored, but their server would not reboot. Neither their in-house technical specialist nor the external IT consultant […]

Technology without training is like, well… a box

I was chatting with a client the other day about the importance of ensuring his practice staff receive adequate training. Technology in itself is ever evolving, and dental software is rapidly developing to bring new advantages to business success ... Ongoing training is a critical investment.

ABELDent Launches New Website

We are excited to announce our new website at www.abeldent.com. We invite you to browse though the fresh new design. It's easier to navigate with direct links to master pages and convenient drop down menus that display all of our products and services. You'll find current information about our new and flagship products and much more. As always, you can view product videos, case studies, testimonials, links to social media and the current news. Oh yes, and we've added a Blog!

Don’t be Held Hostage by Your Own Encrypted Data

For the third time in recent months, I've encountered a troubling practice out there in the market. Three Dentists who [wisely!] decided to adopt ABELDent as their practice management and clinical software solution were shocked to learn that their previous vendor was not readily prepared to let them go.

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