Every day, dental clinics across Canada handle a lot of sensitive information. Between patient scheduling, clinical records, financial information, payroll, and co-ordination with other healthcare and insurance providers, dentists and dental hygienists need to know where to find the information theyâ€™re looking for at a momentâ€™s notice. This means information storage can be a […]
Guest Post by Dave Rajczak – Whether you work in an auto body shop or a dental office, as a result of daily operations you are continuously exposed to various levels of bio-aerosols and other toxins. However, within a body shop, the customer is not usually part of daily operations and remains separate from the […]
Do you remember the Seinfeld episode where Elaine Benes notices a negative comment on her medical chart and then proceeds to go to incredible lengths to have the comments removed? She becomes increasingly disruptive and each new doctor adds another line in the chart about how â€˜difficultâ€™ she is which of course incites more disruptive […]
In my line of work, I am often asked about the challenges of running a dental practice. Dentistry is a wonderful profession, but letâ€™s face it – no field is without its unique set of hurdles. Running a successful practice is part art, part science and part skill. But no matter how gifted or skilled […]
Dental clinicians and practitioners face a unique set of challenges day in and day out, from ensuring patient satisfaction to staying on top of technological advancements in the field to maintaining a steady income stream in a increasingly competitive environment. But a dental practice also faces the hurdle of keeping its staff and patients connected, […]
Identify and Reduce Common Causes of Dental Anxiety Understanding Positive Patient Perception Will Help You Grow Your Practice If you are a fan of Netflix or enjoy a night out at the movies, youâ€™ve probably noticed that dentists arenâ€™t often portrayed kindly in popular media. The movie industry still clings to the clichÃ© of dentists […]
Have you ever sat in a waiting room tapping your fingers, hoping each time the Nurse appears that your name will be called? Definitely been there, definitely hoped that. Have you ever noticed that even as a Doctor or Practice Manager yourself, your level of overall satisfaction decreases in direct proportion to your wait time? […]
Consult our Simple, Straightforward Guide to Building the Perfect Facebook Group As a follow-up to our October article about using Facebook to promote your dental practice, here is a new article that will show you how to harness the power of Facebook groups to better engage and connect directly with your patients. At ABELDent, we […]
I have been working recently alongside our Human Resources Consultant, updating our Associate Handbook to accommodate the seemingly ever-changing provincial employment standards. It has really reinforced for me the importance of having well defined, current policies in place. The exercise also got me wondering: How many of our dental practice management software users have a […]
We often hear that there is no such thing as “bad” press. The fact that someone is talking about you at all is considered a good thing, right? It can place you in the spotlight for a fleeting moment and give you the opportunity to right a wrong. Misfortune may befall, and mistakes will be […]
I was intrigued by an article I read recently in The Canadian Press about the challenges a small business can face when taking on a business partner. Reading it reminded me that for many of our clients – entrepreneurial dental practice owners – moving from a sole proprietorship to a partnership represents a natural approach […]
How many organizations, small and large, stop after step 1 of this simple 2-step formula? Sadly, far too many. Neglecting a Facebook page – or any other digital property – is one of the most common social media management mistakes. And it’s a big one. It is tempting to believe that if you build it, […]
Every year about this time, our Social Committee starts revving up the excitement about our annual Halloween costume contest. Thoughts turn to the ghoulish and creepy, but to me, there’s nothing more off-putting than cybercrime. Especially when it comes to attacking dental practice data, ransomware tops the nasty list. The stress, expense and loss of […]
Sales executives in every business will unanimously agree that referrals from existing customers are the of lead generation. Certainly for us, when a satisfied ABELDent user recommends our software to a colleague, we are thrilled on multiple levels. First, it is testimony to the confidence that Dentists place in our product. We are honoured that […]
“Another last-minute cancellation… why does this keep happening?” “I wonder how other dental practices promote preventive treatment.” “What are the chances that patient will call back?” A recent conversation with a Dental Office Manager revealed a few nagging complaints she regularly overhears from her staff. We were discussing common day-to-day frustrations in running a patient-reliant […]
A few common denominators propel the success of every business: Developing and sticking to a meaningful Unique Value Proposition; Having the right people focus on the right things at the right time; Delivering a customer experience, product or service that is consistent, sustainable and of the highest possible quality. These are just three basic principles […]
There is no question that investment in technology can be significant for any business, let alone a small- to medium-sized dental practice. When it comes to your practice management software, the return on that investment and its inherent value to your bottom line is undeniable. But the cost of hardware, maintenance, security, and IT support […]
I have written in this space about the importance of managing the performance of your dental practice through analysis of cold, hard empirical data. Facts rule. Numbers don’t lie. At the end of the day, after you have demonstrated clinical excellence, professional achievement and patient satisfaction, the success of your business comes down to financial […]
The more I discuss cloud computing with dental practitioners, the more I recognize that there’s as much dis-information floating around as there are facts you can count on. Moving to a cloud-hosted model is a big decision. Most companies choose it for business agility and cost savings. But there are drawbacks to consider. That’s why […]
“If you want something done, ask a busy person.” Do you ever revert to this time-tested pearl of wisdom in your dental practice? Are those busy people the same ones who have taken the time to fully understand the ins and outs and full potential of your practice management software? The ones who know exactly […]
This is my third blog post about cybercrime – ransomware specifically – and the danger it poses to your dental practice management software and data. Last year, I reported that the security company McAfee had charted a 165% year-on-year increase in ransomware attacks. I also passed along OntarioMD’s bulletin advising extra vigilance about data security; […]
Now that summer vacations have wound down and the annual back-to-school routines have been played out, the beginning of Fall may be a good time to settle back and refocus on how your practice is performing. Where have you excelled and where have you fallen short of expectations? How do you determine what you need […]
“This is a tremendous milestone for ABEL. Our sincere thank you to our employees, customers and business partners for their dedication and loyalty over the years. As we move forward, the company’s strength and its successes will continue to depend on our people, our partners and our clients’ trust,” said Angela Spinks, CEO. Read the […]
The concept of Big Data is not big news. We’ve all by now embraced the term to describe the sheer volume of information that accumulates through electronic record-keeping. Corporate America is investing heavily in digital transformation; many organizations are already skillfully analyzing their data and applying their findings to better understand their customers, attract new […]
Podcast – Technology experts Bill Dungey, IT Manager at Complete Technology Solutions (CTSIT) and Anthony Horvath, VP of Client Services and Operations at ABELSoft Inc. share real life examples about dealing with cybercrime and the loss of access to valuable data. Listen to this podcast to hear about current trends in cybercrime and discover what […]
As a regular follower of my blog and member of the ABELSoft community, you probably know that my company has long been a Microsoft Gold Certified Partner. It is definitely an honour to be invited to their annual premier event for partners around the globe, this year newly titled Microsoft Inspire. When I boarded the […]
As Canadian pioneers of practice management software with 40+ years of experience, we are very gratified to see how technology has evolved to support every aspect of the dental practice. Today, the office that is operating without digital support is the rare exception. On the surface, this is a great achievement. Yet when I dig […]
It seems a week does not go by without news of another hacking incident or privacy breach. Cybercrime is here to stay. I thought it would be helpful to re-post this article from last year to reinforce the importance of cyber vigilance in the practice management arena. Pharming and Phishing and Smishing… what next? Three […]
Audience fragmentation is a challenge that marketers have been grappling with for some time. Consumers can no longer be pigeon-holed into a few contact channels: They are increasingly adventurous, capricious, demanding, and armed with information. Just when you think you’ve built a toehold on a social media site like Facebook, the early adopters have already […]
According to a recent McKinsey report, today’s workforce spends 61% of their time managing work, rather than actually doing it. Does that strike a chord? It did for me, even though my job as a people manager is to deal with and eliminate bureaucracy so my team can focus on achieving their goals. But I […]
My parents routinely told me to “mind my Ps and Qs” and I always tried to, even though I wasn’t entirely sure what that meant.* Turns out, the “Qs” are an especially important part of coping with the world. The first one we encounter is IQ. Intelligence Quotient is an international standard that has been […]
The theme of this newsletter is practice success and security. ABELDent has lots to offer your practice on both of those fronts. Take a few minutes to discover what’s new and what’s coming soon. You will also find an invitation to a free webinar that reveals ways to increase the value of your practice. Enjoy! […]
I met a friend for dinner over the holidays. One of those people who go back forever and with whom, within five minutes, you’re able to pick up exactly where you left off. By the time our entrÃ©es arrived, she had grimaced in pain three times. It turned out she had an impacted wisdom tooth. […]
Well here we are in December again – already. The time of year when every one of us is celebrating something. The diverse tapestry of our society gives us exposure to so many wonderful traditions, it’s tempting to want to experience everything. So we can all get a tad stressed with all the chores and […]
Like insurance payouts that help rebuild, accurately backed-up data and system files can help turn a potential disaster into a minor inconvenience. It's very wise to have a contingency plan in place.
Ransomware attacks are increasing so this is a reminder to protect your practice by maintaining current data and system backup files in a secure, off-site location. This blog also shares a recent OntarioMD bulletin that discusses the cybercrime issue as it relates to healthcare providers.
Even if a team is intrinsically motivated to do a good job, I can't help but wonder how much more productive they could be when inspired by tangible rewards. Incentive programs and performance-based bonus plans are instrumental in driving growth in many industries. A dental practice could derive the same benefits.
For many, fall is a time of great change and renewed beginnings. With that in mind, we turn our focus to business-building strategies: attracting new patients and retaining existing ones within your practice.
The current thinking on website design seems unanimous. From our in-house Webmaster (my go-to resource of choice) to an array of trusted Consultants with many an article read along the way: A business website should be designed for prospects.
It's not all about you – even though the "About Us" tab on the majority of sites appears FIRST on navigation bar! It's about what you can do for them.
Every new patient starts out as a stranger. So we need to set aside the rule our parents taught us: it is okay – even wise – to talk to strangers.
We received an unusual request the other day.
A man called our office to ask if we wouldn't mind contacting his dentist for him. His problem: Although he was already receiving appointment reminders via email, he wanted to be able to book his appointments online too. "My wife just goes online to arrange hers," he explained, "and she loves it. It's so convenient!"
ABELDent Inc. is pleased to announce our recent re-certification for ISO 13485:2003. This achievement demonstrates our ongoing dedication to providing high quality products and services that meet or exceed customer needs and industry regulatory requirements.
Ah... the million dollar question. The question that gave birth to the multi-million dollar industry of sales and lead generation.
Three words that did not even exist a couple of years ago – at least not spelled like this – are now mainstream threats.
With Canada’s leader you get much more than software: Top Ten Reasons to Choose ABELDent
It is often said that if you measure something, you can manage it. I echo that opinion.
Every organization has a USP: a Unique Selling Proposition. It's what differentiates you from your competition and positions you in the market to attract and retain your ideal customers.
In any industry, repeat business is a fundamental game-changer. Loyalty has a price tag. In a dental practice it looks something like this:
I have a toothache and come in to your office for a first appointment. Let's say it cost $200 to treat. You fix my immediate problem – thank you very much – and I'm on my way. I'm in a hurry so I'll call you to book my next visit... if I think about it.
The importance of managing how your clinical and financial data is entered, viewed and edited can’t be overstated! Here’s our take on the main things that every dental practice owner should consider: Ensure Data and Financial Integrity and Security from the Inside Out
And with one fell swoop, the whole office is down for the count. It could be a patient, a staff member, a delivery person, a child â€“ the worst little germ carriers of all â€“ it takes no time at all for millions of unspeakable microbes to fill the air. They settle in on every […]
I work in the software development industry. I’m surrounded by early adopters. The shiny baubles that were mentioned in a recent post… the latest toys… the tiniest and most powerful gadgets… they want it all. And they’re willing to stake a place in an overnight line-up just to be the first to get their hands […]
When it comes to dental software, there are many options on the market today. And so many features and functions to consider! The solution you ultimately select can have a dramatic impact on the success of your business â€“ not just today but for the life of your practice. Here’s some food for thought: Choosing […]
The following guest post about adapting to communication styles is penned by Marguerite Zimmerman, CEO of e=mzÂ². Marguerite is a recognized expert in corporate training and a pioneer in the field of gamification. I find her videos especially helpful and hope you also see the value of her insights. She has helped many organizations across […]
A potential vendor came into our office in mid-November to make a pitch. We were quite interested and asked about a realistic deployment schedule. As dental practice management software developers, weâ€™re all about proactivity, responsiveness and timely best results for our own customers. “Let’s see,” he started. “November’s almost over, and December’s a write-off with […]
What's in your future, matey? Are you considering letting go of your longstanding, faithful landline in favour of mobile?
ABELDent is committed to sharing relevant and timely information that adds value for all dental professionals. This newsletter is a great example of the benefits available to ABELDent users. Enjoy!
Today's blog is penned for the benefit of any practice owner or manager who has not read the recently published horror story in CDA Oasis. A dental office was down for 3 days after an employee opened an innocent-looking email.
We know that it's not healthy, yet many of us still give in to the temptation of eating sugar-laden foods. Good to know that the average Canadian adult's consumption of added sugars decreased significantly over the past decade and it is still decreasing. Canadian Beverage Association responds to U.K. Action on Sugar
ABELDent Inc. is pleased to announce that we will be exhibiting at the Toronto Academy of Dentistry's 78th Annual Winter Clinic at the Sheraton Centre Toronto Hotel on November 6, 2015.
I’ve been struggling with a marketing communication question: At what point does keeping customers informed become intrusive â€“ even annoying? How much is enough? When can we be 100% confident that ABELDent users are reaping the maximum benefit from our dental practice management software? We discuss this regularly with our marketing colleagues and really strive […]
A Patient Portal is a smart first step in giving your practice the platform and the power to move towards engagement. Don't wait to harness that power!
Patient appreciation and business productivity can be optimized when the following techniques are adopted ...
The following guest post is from Marinus J. Kolkman, Partner and Founder of iNETtechnologies Inc. iNET is a preferred hardware vendor for ABEL customers across Canada. Why, and what is this SQL? To some, it’s another techno-babble session to be avoided, but it needn’t be. With this explanation, I will shed some understandable light on […]
We’ve had great feedback from our many customers who now champion the ABELDent portal as a way to communicate with their patients. Everything from upping their “cool” status to definitive positive impact on their bottom line. Yet some are still not 100% sold on whether their own patients would embrace the change and adopt the […]
For the past 10 years or so, the final weeks of August have been overtaken by preparations for my daughter’s big back-to-school event. Our shopping list may have progressed from pencil cases, lunch boxes and cute outfits to iWatches and designer backpacks – not to mention the latest in jeans that at around $230 feature […]
August 2015 – Another year stronger. Another year wiser. Another year of delighting clients. Happy 38th anniversary to us! ABEL customers build practice efficiency, viability and patient engagement on the foundation of our advanced practice management and clinical solutions for dental and medical practices in North America. “During our 38 years in business, the delivery […]
A top-performing team = success! But getting your team to that level may seem overwhelming. This brief article by Heather Siler outlines a few excellent practices that can help.
I recently wrote about software vendors who have taken up the practice of encrypting Dental Practice data during a conversion, and later demanding a release fee. That's right... upwards of $3,500 for an encryption key to unlock their own data!
In today's digital world, the issues of data integrity and data protection impact every practice. It's crucial to understand your responsibilities and liabilities and to have a contingency plan.
Following are ten points that resonate as a golden rule for leaders and aspiring leaders in all fields, including dentistry. Adapted from "Physician Leader's 10 Commandments" by James Paskert, MD, published in the May/June 2014 issue of Physician Executive Journal, the points outline sage advice that can help build more meaningful relationships in every aspect of your professional life.
A smoothly managed, streamlined practice brings many happy returns: Patient loyalty, staff retention and business growth are just the beginning.
A dramatic wind storm took out the power in most parts of the city. The blackout lasted for several hours. When the staff at an inner city clinic reported for duty the next morning, the power had been restored, but their server would not reboot. Neither their in-house technical specialist nor the external IT consultant […]
Have you considered providing your patients with secure electronic access to their personal health information and with a means to communicate with your practice 24/7? Here are some of the main advantages: Adopting a Patient Portal for your Dental Practice: A Smart Business Decision
I was chatting with a client the other day about the importance of ensuring his practice staff receive adequate training. Technology in itself is ever evolving, and dental software is rapidly developing to bring new advantages to business success ... Ongoing training is a critical investment.
For the third time in recent months, I've encountered a troubling practice out there in the market. Three Dentists who [wisely!] decided to adopt ABELDent as their practice management and clinical software solution were shocked to learn that their previous vendor was not readily prepared to let them go.