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ABELDent Blog

How Patient Alerts Simplify Your Day

How Patient Alerts Simplify Your Day

Running a dental practice is far from formulaic. Patient needs vary from person to person, which sometimes presents barriers. Language barriers, for example, are common issues that dental teams need to address for a portion of patients. Ensuring that you have the necessary tools and resources to communicate with your patients effectively is crucial. Having solutions -

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Getting Back on Your Feet: Optimize Review Management Software for Effortless Feedback

Getting Back on Your Feet: Optimize Review Management Software for Effortless Feedback

In March 2020, popular review websites, including Google and Yelp, temporarily disabled business reviews to avoid misconceptions and bad reviews due to COVID-19 spreading in North America. While this measure did not last long, it reinforced the impact that public reviews have on small businesses such as dental practices.  We have discussed the prevalence of reviews for dental practices -

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How to Effectively Insert Insurance Bulk Payments

How to Effectively Insert Insurance Bulk Payments

This week, we are bringing a new video tutorial to the table for you.   Tracking finances can be tedious sometimes, but having the right practice management system in place may alleviate some of the stress. In our new video, we address some common issues that can impact the entry of bulk insurance payments. These include receiving an unexpected amount, the consolidation of carriers leading to -

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Why You Should Keep Track of Your Practice’s Performance

Why You Should Keep Track of Your Practice’s Performance

Business decisions are a part of daily life for dental professionals. Whether you are a provider and owner, or you have a different role in a practice, you have an impact on and are impacted by the practice’s business decisions.    COVID-19 brought economic stress to most industries, including dentistry.  While most practices in Canada are -

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The Quickest And Easiest Way to Update Multiple Patient Records With ABELDent

The Quickest And Easiest Way to Update Multiple Patient Records With ABELDent

It is critical to keep your patient’s contact information up-to-date, especially since we are heavily reliant on virtual forms of communication that allow coordination from a distance. It can certainly be difficult to keep certain patients or families’ contacts updated, but it is important for your team to always make an effort to make sure contact -

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3 Ways to Increase Positivity in Your Practice

3 Ways to Increase Positivity in Your Practice

In past blog posts, we pointed out the power in maintaining a positive work environment in your dental practice. This week, we want to revisit this conversation from a different angle to discuss the impact that fostering a positive attitude in your practice has on your team and your patients.  Various dental blogs have written about the importance of a -

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How your dental practice management software helps your practice reopen

How your dental practice management software helps your practice reopen

Things are rapidly changing in the world of dentistry. There have been multiple changes over the last few months in terms of how care can be provided to patients. With various provinces across Canada in different states of ‘reopening’, we think it is important to discuss dental providers’ options. This week, we want to delve -

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How to use Microsoft Teams in Your Dental Practice

How to use Microsoft Teams in Your Dental Practice

Dental professionals have remained flexible, adaptable, and innovative in recent months in the wake of a global health crisis. Many offices have opted for virtual conferencing to maintain communications with their patients, while others have utilized social media and their website to facilitate conversations via the web. Dental practices have demonstrated the power of remaining -

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Video Tutorials Part II: Quick Scheduling Tool

Video Tutorials Part II: Quick Scheduling Tool

A month ago, our team posted our first video to our new video tutorial series. If you missed the video, you can see it here. The first tutorial covered ABELDent’s clinical sidebar, which is a feature included in the new updated version of the software. Our video tutorials show you how you can use these new features everyday in your office -

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3 Reasons an Oral Health Blog Boosts Your Practice

3 Reasons an Oral Health Blog Boosts Your Practice

Health professionals are preparing to reopen to the public, presenting an excellent opportunity for creating informational materials. As you reopen your practice, educating patients on the measures you and your team are taking to ensure everyone’s safety will encourage your patients to come in, as well as dismiss any misinformation that they may have regarding -

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Why Dentists Are Turning to Teledentistry During COVID-19 (Teledentistry Part 1)

Why Dentists Are Turning to Teledentistry During COVID-19 (Teledentistry Part 1)

Dentists worldwide are utilizing various technologies which help facilitate teledentistry during this health crisis. Resources cite that although providers can only do limited exams and treatment planning or virtual consultations, teledentistry maintains patient relations, which is a vital aspect of owning a practice. Teledentistry also provides a way for dentists to work during the worldwide -

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Protect Your Practice as Cyberattacks Increase

Protect Your Practice as Cyberattacks Increase

Multiple threats are challenging dentists worldwide, including cybersecurity at this time. Cyberattacks have risen by 37% in one month, cited by Phil Muncaster at the Infosecurity Group. Hospitals have been experiencing international ransomware attacks from hackers taking advantage of the current situation. When hospitals are unable to access their data and applications, the treatment process -

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ABELDent’s Exciting New Features: Video Tutorials

ABELDent’s Exciting New Features: Video Tutorials

Last week’s blog post addressed the downtime caused by the COVID-19 crisis and the ways that dentists can keep themselves preoccupied, even though all routine services are postponed. In the blog post, we encourage dental professionals to utilize online classes now that they have some more time to benefit from additional learning.   In line with this theme, -

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Prepare for a Prosperous Practice, Even When You Can’t Work From Home

Prepare for a Prosperous Practice, Even When You Can’t Work From Home

In light of recent events, with Ontario ordering the shutdown of nonessential workplaces, ABELDent employees are now working from home. Telecommuting is highly encouraged and measures to prevent the spread of the virus are being enforced for at least 14 days.  A substantial number of Canadians are unable to work due to the COVID-19 crisis, including dental professionals. Dentists are still -

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Establishing and Monitoring Key Objectives for Dental Practice Success (Part 3 of 3)

Establishing and Monitoring Key Objectives for Dental Practice Success (Part 3 of 3)

In Part 1 of this series, the concept of Practice Management by Objectives (PMBO) was introduced. The first two objectives of the methodology were outlined; achieving financial targets and increasing hygiene and treatment plan acceptance. Objectives 3 and 4, growing/retaining your patient base and advancing your scheduling were covered in Part 2 of this series. -

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Establishing and Monitoring Key Objectives for Dental Practice Success (Part 2 of 3)

Establishing and Monitoring Key Objectives for Dental Practice Success (Part 2 of 3)

In Part 1 of this series, the concept of Practice Management by Objectives (PMBO) was introduced and the first two objectives of the methodology were outlined.  Part 2 of this series follows with Objectives 3 and 4.    OBJECTIVE 3: GROW AND RETAIN A LOYAL PATIENT BASE  For sustained practice growth, it is important to both attract new patients to -

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Establishing and Monitoring Key Objectives for Dental Practice Success (Part 1 of 3)

Establishing and Monitoring Key Objectives for Dental Practice Success (Part 1 of 3)

Management by Objectives (MBO), is a well-established method for setting business goals, monitoring performance and achieving desired results.  Developed by Peter Drucker decades ago, even today it is still very much in use by businesses.  As your dental practice is a business, there is no reason why you cannot benefit from MBO’s guiding principles as well.  This blog presents a modified version of MBO specifically for dentistry, which we will correspondingly refer to -

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Enhance Your Practice Management Software with Integrated Third-party Applications and Services

Enhance Your Practice Management Software with Integrated Third-party Applications and Services

“Are there other things that dental software should do beyond practice and clinical management?” When asked that question my general response is; “there are other functions available that, with varying degrees of integration, work synergistically with dental practice management software to increase your return on investment – it’s just a matter of deciding what your -

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Can Human-Focused Technology Change How Your Clinic Operates?

Can Human-Focused Technology Change How Your Clinic Operates?

People are at the centre of any healthcare business – both as patients, and as a team of providers delivering care. While technical concerns are common at a time when the dental industry is undergoing massive changes due to improvements in software and technology, one question I’m frequently asked is about the human side of -

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4 Ways Dental Clinics Can Improve Security Awareness

4 Ways Dental Clinics Can Improve Security Awareness

Most dentists I know have dozens of things to keep track of even on the slowest day, and it’s not surprising that cyber security is often far down the list of concerns of the clinics that I talk to.    Unfortunately, cyber criminals seem to be taking advantage of this situation: cyber attacks now impact hundreds of dental offices in the United -

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Easily Produce New Reports and Dental Practice Metrics with these Productivity Tools

Easily Produce New Reports and Dental Practice Metrics with these Productivity Tools

You’ve probably viewed hundreds of reports by now from your dental practice management software – production totals, collections, receivables, and maybe even a missed appointment list if possible. (In a recent blog, I provided samples of these types of standard reports as well as specific transaction tracking features that are essential for running a well-informed, -

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Appointment Scheduling: The Key to Dental Office Productivity

Appointment Scheduling: The Key to Dental Office Productivity

I recently wrote two blogs that highlight specific practice management software features and how to evaluate them for your practice. First, I talked about the importance of having a robust financial ledger system for efficiently managing transactions. Second, I reviewed the need to efficiently identify and manage outstanding treatment that leads to increased productivity and -

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How Your Dental Clinic Can Benefit from Reputation Management

How Your Dental Clinic Can Benefit from Reputation Management

If you’ve never heard of “reputation management” before it probably sounds like something from the entertainment industry – the kind of job done by someone working for a major film studio or record label. But while the entertainment industry certainly has its fair share of people whose jobs consist of burnishing and protecting the reputations -

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Automated Patient Communication Systems Are All The Rage: How To Find The Right One

Automated Patient Communication Systems Are All The Rage: How To Find The Right One

For good reason, there’s been a recent explosion in the number of dental practices that are using automated patient communication solutions. In short, they save administration time and help boost revenue by sending customized patient messages in a batch via email, text or voicemail. Common messages include appointment notifications, appointment confirmation requests and outstanding treatment -

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4 Back to School Tips to Help Dental Students Succeed This Semester

4 Back to School Tips to Help Dental Students Succeed This Semester

The following guest post is from Tyler Willis, founder of Tyler Willis Content Consulting. An accomplished writer and editor, Tyler engages with clients from many industries including higher education, technology and healthcare to produce professional quality content that appears in magazines, online news and blogs. For students preparing for a career in the dental industry, -

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Dental Software Development: Tips to Help You Communicate Better with Your Vendor

Dental Software Development: Tips to Help You Communicate Better with Your Vendor

When you start up your dental practice management system at the beginning of the day, do you ever wonder how what you see on the screen ended up getting there? In short, what you are viewing is the collaborative effort of multiple team members and departments of your dental software vendor. First there are individuals -

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4 Ways to Increase Patient Satisfaction and Grow Your Dental Practice

4 Ways to Increase Patient Satisfaction and Grow Your Dental Practice

Are your patients happy? In our line of work, this question can’t be asked often enough. Patients are at the very heart of healthcare service provision, and if the patients are unhappy, we clearly aren’t doing our job. Oddly, while dental practice owners and administrators frequently ask me how they can expand their services and -

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Financial Tracking, Ledgers and Reports: Getting What You Need from Dental Practice Management Software

Financial Tracking, Ledgers and Reports: Getting What You Need from Dental Practice Management Software

It’s easy to get caught up looking at the “bells and whistles” when deciding on what dental practice management software to choose for your practice. However, in my experience, the importance of the software’s ability to track, display and report on financial entries is often not recognized until well after the software has been implemented. -

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Top 5 Ways to Improve the Culture of Your Practice

Top 5 Ways to Improve the Culture of Your Practice

Workplace culture: it’s one of those terms that seems vague, but actually plays an incredibly important role in the job satisfaction and work experiences of dental practice employees. Where a workplace culture is healthy and vibrant employees enjoy coming to work, are friendly with their colleagues and rally around each other in trying times to -

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The Importance of Cross-Training

The Importance of Cross-Training

A lot of different skill sets are needed to make a dental clinic run smoothly, and successful clinics are usually ones where all of these skill sets work together to provide the best possible patient experience. Administrative staff book appointments, handle patient intake and receive payments. Dental Assistants sterilize instruments, prepare treatment rooms and assist -

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Automating Patient Communication for your Dental Practice: A Smart Business Decision

Automating Patient Communication for your Dental Practice: A Smart Business Decision

In recent years, my experience has been that the dental industry has shifted to a more value-based and patient-centered care model. This transition has made improving the patient experience a major focus for many dental practices. Implementing automated communication by way of automated email, texts and patient portals is a great way to achieve this -

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Mission, Vision and Value Statements: The Foundation for Achieving Your Practice Objectives

Mission, Vision and Value Statements: The Foundation for Achieving Your Practice Objectives

Two years ago I posted the blog Are you Living the Vision, Mission and Values of your Dental Practice?. Today’s blog expands on the theme and helps you answer that question by proving examples of mission, vision and values statements that you can use for your own practice. Once established, you’ll see how they form -

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When to Keep Up with Technology

When to Keep Up with Technology

Dentists are inundated with new technologies that they are told they should implement but when is the right time and how do you decide? Technology has absolutely revolutionized the field of dentistry, and new tech developments have gone a long way toward making life easier for dentists and hygienists around the world, which of course -

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Paradigm Shifts in Dental Software Have Proven to Add Real Value: What’s Next?

Paradigm Shifts in Dental Software Have Proven to Add Real Value: What’s Next?

As a company that pioneered software for the healthcare profession – yes, we are talking the 70’s – we’ve seen a number of paradigm shifts over the decades in response to an increasingly complex and competitive environment. Let’s quickly review what’s become the standard in dental practice management and look at the next big advances -

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Things Every Dental Receptionist Needs to Know: Part 2

Things Every Dental Receptionist Needs to Know: Part 2

Customer service at your dental practice begins and ends with your receptionist. The receptionist is the first person potential patients will talk to, and is likely the last person they’ll speak with before they leave your office. A good receptionist makes patients feel completely welcomed and at home, transforming patients’ healthcare experience and getting them -

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How A Cloud Server Platform Can Help Your Dental Practice

How A Cloud Server Platform Can Help Your Dental Practice

Every day, dental clinics across Canada handle a lot of sensitive information. Between patient scheduling, clinical records, financial information, payroll, and co-ordination with other healthcare and insurance providers, dentists and dental hygienists need to know where to find the information they’re looking for at a moment’s notice.   This means how and where to store -

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Practical HR Best Practices for your Practice

Practical HR Best Practices for your Practice

I have been working recently alongside our Human Resources Consultant, updating our Associate Handbook to accommodate the seemingly ever-changing provincial employment standards. It has really reinforced for me the importance of having well defined, current policies in place. The exercise also got me wondering: How many of our dental practice management software users have a -

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Word-of-Mouth Marketing: Shouldn’t Dentists be Especially Good at This?

Word-of-Mouth Marketing: Shouldn’t Dentists be Especially Good at This?

Sales executives in every business will unanimously agree that referrals from existing customers are the of lead generation. Certainly for us, when a satisfied ABELDent user recommends our software to a colleague, we are thrilled on multiple levels. First, it is testimony to the confidence that Dentists place in our product. We are honoured that -

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Take a Closer Look at your Dental Practice Practices

Take a Closer Look at your Dental Practice Practices

“Another last-minute cancellation… why does this keep happening?” “I wonder how other dental practices promote preventive treatment.” “What are the chances that patient will call back?” A recent conversation with a Dental Office Manager revealed a few nagging complaints she regularly overhears from her staff. We were discussing common day-to-day frustrations in running a patient-reliant -

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Satisfied Patients Make Everybody Happy

Satisfied Patients Make Everybody Happy

A few common denominators propel the success of every business: Developing and sticking to a meaningful Unique Value Proposition; Having the right people focus on the right things at the right time; Delivering a customer experience, product or service that is consistent, sustainable and of the highest possible quality. These are just three basic principles -

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What will you do with your cloud-shift $avings?

What will you do with your cloud-shift $avings?

There is no question that investment in technology can be significant for any business, let alone a small- to medium-sized dental practice. When it comes to your practice management software, the return on that investment and its inherent value to your bottom line is undeniable. But the cost of hardware, maintenance, security, and IT support -

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Healthcare Data Security Statistics that May Surprise You

Healthcare Data Security Statistics that May Surprise You

Have you noticed the influx of Updated Privacy Policy notifications in your inbox? Companies in the European Union ”“ and any company anywhere with EU customers ”“ are scrambling to meet the General Data Protection Regulation (GDPR) compliance deadlines. It’s just a matter of time before stricter privacy control legislation is imposed in other parts of the -

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Getting Down to Business: Boost Your Dental Practice Financials

Getting Down to Business: Boost Your Dental Practice Financials

I have written in this space about the importance of managing the performance of your dental practice through analysis of cold, hard empirical data. Facts rule. Numbers don’t lie. At the end of the day, after you have demonstrated clinical excellence, professional achievement and patient satisfaction, the success of your business comes down to financial -

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Going Cloud: Three Common Myths Busted

Going Cloud: Three Common Myths Busted

The more I discuss cloud computing with dental practitioners, the more I recognize that there’s as much dis-information floating around as there are facts you can count on. Moving to a cloud-hosted model is a big decision. Most companies choose it for business agility and cost savings. But there are drawbacks to consider. That’s why -

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ABELSoft Inc. Celebrates 40 Years in Business

ABELSoft Inc. Celebrates 40 Years in Business

“This is a tremendous milestone for ABEL. Our sincere thank you to our employees, customers and business partners for their dedication and loyalty over the years. As we move forward, the company’s strength and its successes will continue to depend on our people, our partners and our clients’ trust,” said Angela Spinks, CEO. Read the -

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Zettabytes… and counting

Zettabytes… and counting

The concept of Big Data is not big news. We’ve all by now embraced the term to describe the sheer volume of information that accumulates through electronic record-keeping. Corporate America is investing heavily in digital transformation; many organizations are already skillfully analyzing their data and applying their findings to better understand their customers, attract new -

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